Ordering and payment

How can I order

You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products. 

Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.

Traceability: You will have easy access to all of your previous orders any time you want.

Reordering:  you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.

Our online ordering system will ask for all the important information you should submit. If you have a VAT number, please remember to submit it. This will make sure the shipment is not delayed because of the lack of VAT number

You can use all the major credit cards.

If you are a customer with established customer relationship with Entry. you are able to use invoice as a payment method on our online shopping checkout process.  If invoicing option is not activated for you although you are repeated customer, please contact contact@entry.com and notify us.

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact support@urbanluxefinds.com notify us about the problem. We can manage the order manually.

Sign in to your account and go to “my account”. On “my account” you can change all your contact information.

Delivery charges are calculated at checkout based on your location and selected shipping method.
 
We offer fast and secure shipping worldwide.
  • Standard Shipping: Free or low-cost depending on your country
  • Express Shipping: Available at an additional cost for faster delivery
 
You will always see the final shipping cost before completing your order — no hidden fees.
 
For some international orders, customs duties or import taxes may apply, depending on your country regulations.

You can see the terms and conditions here

If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact support@urbanluxefinds.com.

If you have question regarding our online store (ordering, account questions, technical questions), please contact support@urbanluxefinds.com.

On pricing and shipping related issues you can contact customer support at +39 334 742 4300.

Your account

How do create an account?

Go to this page my account and click “create a new account”, then just fill in all the needed information and click “create”.  After submitting the form, your account will be confirmed and you will be notified.  

You can retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be send to your email.

You can easily change all your information on your account.  Go to my account page and log in, then click “my account” and “edit”. Here you can change all your contact information.

Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.